The Earasers Guarantee
Complimentary size exchanges, warranty against manufacturing defects, and refund requests are all things we are proud to be able to assist you with. Your original purchase must meet the three criteria listed below.
1) Original purchase is within 30 days for a size exchange or refund request, or within 1 year for a warranty claim involving a manufacturing defect.
2) Provide proof of purchase. This could be an order number from our website, a convention or event receipt, or, if you purchased factory-sealed goods from a third party, proof of purchase from the seller showing the store name, date of purchase, and purchase price.
3) Third-party purchases have limited coverage if the items were factory sealed when purchased and were purchased from an authorized Earasers distributor.
Unauthorized third-party sellers are not covered under these warranties. Please know who you are buying from! There are strict state and government laws regarding returns and exchanges for body-worn devices. If the product is not factory sealed, there is no way of knowing how many people have handled or potentially damaged the items before getting to you. For that reason, these products will not be covered under these special offerings.
If you or someone you know finds that you are not eligible for our Complimentary Size Exchange, we've still got you covered. Check out our Earasers Renewal Kit. Change your filters into any size silicone tip you want, easily and economically resizing your Earasers.
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COMPLIMENTARY SIZE EXCHANGES
Should you feel you have purchased an incorrect size for your ear canal, and you meet the above guidelines, contact us for a Return Merchandise Authorization (RMA) Number.
Please package your items and include the following when you send them back:
* The RMA # you received from us
* The original receipt showing seller name, date of purchase, and selling price
* Written request stating the new size you want
(Note: We cannot be responsible for any shipping carrier's losses for packages coming to us.)
The product exchange for size is complimentary if requested within 30 days of proof of purchase and meets the criteria mentioned above. This is a one-time service per wearer.
LIMITED WARRANTY
MANUFACTURING DEFECTS POLICY — ONE-YEAR WARRANTY
Before we outline the Manufacturing Defect Policy, please note that silicone naturally expands and changes over time due to body oils, wax, and debris. Should your silicone tear after extended use (usually when the tip is yellowed and flimsy), this is not considered a manufacturing defect. It is simply time to renew your outer sleeves. We recommend replacing them once a year with regular usage. Helpful hints to increase the lifespan of your Earasers can be found in our instructional videos.
Should your product display a manufacturing defect, please contact Persona Medical at (407) 339-2422 within one year of the original purchase to obtain a Return Merchandise Authorization (RMA) Number.
You will need to include the following with your merchandise return:
* The RMA # you received from us
* The receipt with the date of purchase
* Written explanation of the defect
(Note: We cannot be responsible for any shipping carrier's losses for packages coming to us.)
We will replace any product determined to have a manufacturing defect. There is a one-time replacement for purchased sets.
Note: Warranty is void if the product is damaged, or becomes damaged, due to inappropriate use.
REFUND REQUESTS
LIMITED REFUND POLICY — 30 DAYS WITH PROOF OF PURCHASE
If you are in the rare percentage of individuals we may not be able to fit, and you purchased your Earasers from our website, we offer a 100% money-back guarantee within 30 days of your original purchase.
Original shipping charges are non-refundable, and the customer is responsible for return shipping costs.
Simply contact us within 30 days of your original purchase to request a Return Merchandise Authorization (RMA) Number and return your product(s) to the address shown below.
If you purchased your Earasers earplugs from another retailer or online from a different e-tailer, we will do our best to help you find a pair that works for you. However, we cannot guarantee refunds from third-party distributors because Earasers earplugs are body-worn devices. As an FDA-registered manufacturer of medical products, Persona Medical (Earasers) is able to handle returns purchased directly from us.
We will go to great lengths to make things right! Whether the size you ordered isn't ideal for your personal ear canal, you are considering returning due to filter strength, you need a repair, or you need to replace or renew your Earasers, we aim to please.
We realize your first experience with Earasers may not be perfect due to size or filter level, but we strive to get you the best possible fit and feel for your unique needs.
You will need to include the following with your merchandise return:
* Original product
* RMA # you receive from us
* Original receipt (or online store invoice) with the date of purchase
* Written notification of why you changed your mind (please tell us so we can get better!)
We strongly suggest you ask your postal carrier about "Return Receipt" or tracking options for your package being sent to us, for those rare occasions when an item might get lost in shipping.
Note: Warranty is void if the product is damaged, or becomes damaged, due to inappropriate use.
Persona Medical
170 N. Cypress Way
Casselberry, FL 32707
Tel# (407) 339-2422